Why is my form disabled when I changed the settings from secure to the regular and I'm allowed up to 100 submissions????

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    bezhale
    Asked on March 12, 2012 at 01:46 PM

    I am allowed up to 100 submissions and am no where near that limit. However, I reached my limit of secure submissions. The link is changed on my website to accomodate the unsecure, yet jotform disabled my form anyway.

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    Goldo
    Answered on March 12, 2012 at 01:49 PM

    Yes, you have exceeded the limit of 10 SSL Secure Submissions per month for Free Accounts. You currently have 11 SSL Submissions.

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    bezhale
    Answered on March 12, 2012 at 01:50 PM

    I acknowledged that. I am allowed 100 submission that are the unsecure link am I not?

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    bezhale
    Answered on March 12, 2012 at 01:52 PM

    It's on the same form and I changed the link on my page to the unsecure. Yet no one can submit anything because it is disabled still because of the secured. I should still have like 80 something submissions left.

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    Goldo
    Answered on March 12, 2012 at 01:55 PM

    Reaching either of the limit will automatically stop the form from working. This one time I've reset the SSL submissions to 9. You are allowed 100 Monthly normal Submissions.

    Please make sure to remove Secure Form embeded in your website.

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    gori-mathew
    Answered on March 12, 2012 at 01:56 PM

    hello;

    I checked your account and found that it has reached limit of submission. for more details check this link; http://www.jotform.com/pricing/

    You can upgrade you account to premium to enjoy more allocations.

    Regards

    Mathew

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    bezhale
    Answered on March 12, 2012 at 01:58 PM

    The link is this:

    https://www.facebook.com/StroudPhotography.Southaven?sk=app_190322544333196

    ANd this is what is embedded: (notice it isn't the https here)

    <script type="text/javascript" src="//form.jotform.com/jsform/20320212428"></script>

     

    It didn't disappear. It is still there. I am saying that it was disabled. Therefore, when a student wants to submit a form they can fill it out, but it will not send.

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    bezhale
    Answered on March 12, 2012 at 01:59 PM

    THis is how you handled the same situation:

    10 secure submissions is going to disable my account, what about unsecure submissions?

    Asked by bweber on March 11, 2012

    To support:

    I recently created two different forms for my website.  Originally they were both embeded with the secure option.  When filling out the forms in Internet Explorer their security setting would block the first submission, and say something like "security certificate has been blocked"  As a result I decided to disable the secure embedding, and switch back to the normal submission method.  Internet Explorer now submitted on the first attempt, but I received an email from Jot Form telling me I've exceeded my 10 free secure forms.  My account will exprie on March 12 unless I upgrade to premium. 

    I should have almost 90 submissions left if not using the Secure method.  What can I do to ensure that the forms will not be disabled?

     

    Thanks for your assistance.  I do love your form creator it's great!

    Page URL:
    http://www.zhielowireless.com/forms/ZhieloCustomerSignup.html

     

    AND YOU RESPONDED:

    Answered by jcm0731 on March 11, 2012

    bweber

     

     

    The quota limits only resets on the first day of next month, this one time  I have reset your SSL submissions to 0 and removed the scheduled disabling of your forms. Please make sure to remove Secure Form embeded in your webpage and change it to regular forms instead.

    If you require SSL on your JotForm forms, you can try the Premium  package also.

    NOTE: We can only do reset this one time. 

    Thanks for using JotForm.

    jcm0731

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    pinoytech
    Answered on March 12, 2012 at 02:07 PM

    Since your SSL Submission is reset, try to re-embed you form code again to your facebook page. Logout from your JotForm account, delete browsing cache and cookies then re-embed your form code to your facebook page.

    Thank you!

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    fxr
    Answered on March 12, 2012 at 02:10 PM

    @bezale,

    Your SSL submissions have been reset to 5. We can do this only once, it is your responsibility to ensure that secure URLs of your forms are not distributed and being used. 

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    Goldo
    Answered on March 12, 2012 at 02:15 PM

    Your application form is now working fine, http://jotform.com/form/10790558537 . I was able to submit successfully and the normal submission count increased to 1.  Let us know if this isn't the case.

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    bezhale
    Answered on March 12, 2012 at 02:40 PM

    Thank you very much!

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    pinoytech
    Answered on March 12, 2012 at 02:58 PM

    Your welcome! Feel free to contact us anytime if need further assitance.

    Thank you for using JotForm!