What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Fields with Input Mask are still showing Encrypted From Data

    Asked by ilgse on May 12, 2016 at 03:12 PM

    I am have a difficult time with an encryption form decrypting any fields that have an input mask. The encryption works great except on fields with input masks it doesn't decrypt. Any suggestions how to fix?

  • Profile Image

    Answered by KadeJM on May 12, 2016 at 03:41 PM

    Thank you for reporting this issue about the input masks not working properly on an encrypted form.

    Looking at this issue some more I found there seems to be a problem with those two fields encrypting properly and thanks for letting us know.

    As you can see in the image below I did 4 tests. Two were without encryption and the most recent two after the first two are supposed to be encrypted but they are not.

    We do apologize about this inconvenience and I am sending this as a bug report to our developers so that we can get the problem fixed as soon as possible.


  • Profile Image

    Answered by ilgse on May 12, 2016 at 03:45 PM

    Ahh I see. Thanks for letting me know I will wait until the bug is resolved. Thanks

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 27, 2016 at 09:31 AM


    This should now be fixed. Can you please let us know immediately if you're still having issues?