Fields with Input Mask are still showing Encrypted From Data

  • Profile Image
    Asked on May 12, 2016 at 03:12 PM

    I am have a difficult time with an encryption form decrypting any fields that have an input mask. The encryption works great except on fields with input masks it doesn't decrypt. Any suggestions how to fix?

  • Profile Image
    Answered on May 12, 2016 at 03:41 PM

    Thank you for reporting this issue about the input masks not working properly on an encrypted form.

    Looking at this issue some more I found there seems to be a problem with those two fields encrypting properly and thanks for letting us know.

    As you can see in the image below I did 4 tests. Two were without encryption and the most recent two after the first two are supposed to be encrypted but they are not.

    We do apologize about this inconvenience and I am sending this as a bug report to our developers so that we can get the problem fixed as soon as possible.


  • Profile Image
    Answered on May 12, 2016 at 03:45 PM

    Ahh I see. Thanks for letting me know I will wait until the bug is resolved. Thanks

  • Profile Image
    Answered on May 27, 2016 at 09:31 AM


    This should now be fixed. Can you please let us know immediately if you're still having issues?