What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why when I open one of my forms, does FullStory.com open up in hidden background and look at my traffic?

    Asked by RandallHodges on May 12, 2016 at 04:21 PM

    Why when I open one of my forms, does FullStory.com open up in background/hidden and look at my IP traffic?  Multiple users, multiple locations have found this happening in their packet traffic, after opening the form: Independent Contractor Validation  https://www.jotform.com//?formID=51397010875962




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    JotForm Support

    Answered by Mike on May 12, 2016 at 05:15 PM

    We do use the FullStory.com service to identify usability problems and improve user experience related to our web form builder. The purpose of that service is to make better websites for users, and never to track any sensitive or personally identifiable information.

    Please note that you can tell the FullStory service to not to collect your data by using their opt-out link:


    If you need any further assistance, please let us know. We will be happy to help.