What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do we change our user name change & email?

    Asked by sacarc on May 12, 2016 at 04:22 PM



    We've changed the name of our non-profit from Springfield Animal Care And Rescue Club to Springfield Pet Rescue Group.  We were able to edit our "company name", but not our user name.  How can we edit this? 

    Also, we've changed our email, but submissions are still going to the wrong email.  Actually, some submissions are going to sacarc@gmail.com and some are going to president.sacarc@gmail.com.  The new email is sprgjax@gmail.com.  How can we get submissions to go to the correct email? 


    Thanks~  SPRG Team

  • Profile Image
    JotForm Support

    Answered by david on May 12, 2016 at 04:37 PM

    We do not allow users to change their own usernames, however, we can change that for you.  Let us know a few choices in order of preference, in case your first is already taken, and we will be happy to make the change if it is available. 

    As for the emails recipient issue, here is how to properly change and test new email recipient addresses for your notifications:


  • Profile Image

    Answered by sacarc on May 12, 2016 at 06:44 PM
    Ok great.
    SPRGJax or SPRG or Springfield Pet Rescue all would work.
  • Profile Image
    JotForm Support

    Answered by david on May 12, 2016 at 06:49 PM

    The username "SPRGJax" was available so I went ahead and made the change.  Your username is now "SPRGJax".  If there is anything else we can assist you with, let us know and we will be happy to help.

  • Profile Image

    Answered by sacarc on May 13, 2016 at 01:44 PM
    Thank you!!