Account almost full?

  • Profile Image
    Asked on March 12, 2012 at 02:17 PM


    today I put one of my 3 forms back in use.

    Last year I got about 90 submissions (=when someone fills the form and send it to me)?

    But now I only have 9 submissions and I got a mail that my account is almost full???

    It says 10 subsmissions per month, but in My Form Builder it says I have 100 free subsmissions.

    Now I need the form about 2 months for my work, I don't believe that will overdo my account at all.

    I already made a payment trhough paypal, but since I have read the 100 submissions mentioned in your text, I want my money back!

    Can you help me?

    best regards,

    Els AW

    studio QX [kuuks]

  • Profile Image
    Answered on March 12, 2012 at 02:58 PM


    For more details on account limits, you can check on this link;

    For payments cancellation may we know if you paid using credit card or Paypal?

    If you have paid via Paypal, I am afraid but it is only you who can cancel your subscription.

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    If you paid using credit card, can you please give us the email address you used in your billing information?

    You can always cancel your subscription on your own by logging in to Plimus, our credit card payment gateway.

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page
    3.  Log in to Plimus then cancel your subscription



  • Profile Image
    Answered on March 12, 2012 at 03:07 PM

    Thank you Matthew for your quick answer. I was chatting about this, but the person on the other side was suddenly stopped...

    I have payed with Paypal, but I cannot find the Cancel Subscription button yet.

    In my account it now says I have 10 of 10 SLL submissions and I don't understand what that means.

    If I cancel my subscription, would my form be cancelled? Because I do need it very much next two months!

    What is the difference between submissions (100 free) and SLL submissions? I don't see that in the link about submission limit you put in your answer?

    Maybe I am a bit of a dummy, but I want to be sure to keep my forms working!



    Els AW

  • Profile Image
    Answered on March 12, 2012 at 03:13 PM

    Hello Els AW;

    If you cancel your subscription, you forms will not be affected and you will remain in that account till the end of subscription period.

    For SSL information it has been answered by my colleague of your other thread;

    Hope this helps you.



  • Profile Image
    Answered on March 12, 2012 at 03:14 PM

    Hi ElsAW,

    When I'm checking your account info, I found out that your still in a Premium account and your next billing is on April 13th, 2012.

  • Profile Image
    Answered on March 12, 2012 at 03:42 PM


    First: I now use the same form I've built last year. In two months there were about 90 submissions, never got a warning about SLL?

    Now I got submissions and a warning!

    I have read about the SLL means httpS:// and if I will take out that S and the 'secure' it will be normal like last year, is that right?

    @ pinoytech: I cancelled my account, but the first paying already was done.

    Hope I get this straight? I don't need a secure form, it is for a very small business.


    Els AW

  • Profile Image
    Answered on March 12, 2012 at 04:22 PM

    In MyForms still says Full, 11 of 10 SLL submissions.

    Do I receive submissions of is my account blocked?

    I have a premium account, shouldn't that be in MyForms (still saying: upgrade)?

    I need my form very much!!

    Els AW

  • Profile Image
    Answered on March 12, 2012 at 04:46 PM

    Sorry, I didn't realise to log out.

    And about the dead link: you had to click on the point of the arrow, I have changed that.

    Thanks for the support, and being patient with me!

    I still don't understand the secure/non secure story, but for this time it will be going well. Is there a place in the formbuilder were I have to say if I want to have a secure or non secure link?

    Since I used the form exactly as it was last year , I wasn't aware of this!


    Els AW

  • Profile Image
    Answered on March 12, 2012 at 05:27 PM

    Sorry, that is the name I gave it, but it works with the counting of how I build the website:


    And you turn it around ;-)

    I already made the form last year and didn't change anything, just took the link. But now it seames the form-link is with secure SLL, how could I know this was going on?

    Is the SLL standard now?

    For this month I will be save! ;-))