What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is the most reliable type of emails to receive form submissions?

    Asked by Thomasg1234 on May 12, 2016 at 08:30 PM

    Would it be gmail, yahoo, a server based email with outlook, mozilla thunderbird?

    Which is it less likely to go to spam?

    Does email forwarding or an email forwarding cause issues with these forms not going through or ending up in the spam folder?


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    JotForm Support

    Answered by BDAVID on May 12, 2016 at 09:45 PM

    All of them are reliable, you need to make sure that your notifications are properly setup, as shown on this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    You can check if the recipients are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Also, you may white-list our domain names as we use Amazon SES method for "noreply@jotform.com" sender:


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    If you do not want our email addresses  noreply@jotform.com or noreply@formresponse.com  to be setup as the Sender E-mail , you need to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help, we will be glad to assist you.

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    Answered by Thomasg1234 on May 12, 2016 at 10:44 PM
    Ok THANKS.