I am not receiving notification emails. Please advise

  • Profile Image
    anna0825
    Asked on May 12, 2016 at 08:42 PM
  • Profile Image
    BDAVID
    Answered on May 12, 2016 at 10:08 PM

    I just checked the notification for your form: http://www.jotform.us/form/61326978152158 , and some of the recipients were in bounce list, I have white-listed them, so this should solve the problem: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know if you need more help, we will be glad to assist you.