- BudBrothersNurseryAsked on May 12, 2016 at 11:14 PM
- JotForm SupportKiranAnswered on May 13, 2016 at 01:46 AM
I see that the form in your account was moved from a guest account to yours. Since there were submissions received while the form associated with a guest account, the uploaded files for these submissions are also linked to the guest user. I have now transferred the ownership of the files to your account. You should be now able to download the files without any issues.
If you need any further assistance, please let us know. We will be happy to help.