What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't open uploaded pdfs on my form

    Asked by BudBrothersNursery on May 12, 2016 at 11:14 PM
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    JotForm Support

    Answered by Kiran on May 13, 2016 at 01:46 AM

    I see that the form in your account was moved from a guest account to yours. Since there were submissions received while the form associated with a guest account, the uploaded files for these submissions are also linked to the guest user. I have now transferred the ownership of the files to your account. You should be now able to download the files without any issues.

    If you need any further assistance, please let us know. We will be happy to help.