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2maxgroupAsked on May 13, 2016 at 4:39 AM
The 2nd question, “Reply-to Email” is set as my sub-account email in autoresponder email. however, when customer reply the email, it will be sent to main-account email.
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yanReplied on May 13, 2016 at 6:00 AM
"Reply-to Email” of Autoresponder Email is set as my sub-account email. However, when customer replies the email, it will be sent to main-account email. What should I do?
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Chriistian Jotform SupportReplied on May 13, 2016 at 8:34 AM
I checked your form and I was able to replicate the issue. It seems that the issue is on our new wizard. I will need to escalate this issue to our development team. For now, as a workaround, you can try to use our old wizard by accessing your edit form with &old in the URL. In this way you can access the old wizard. For example:
https://www.jotform.com//?formID=1234567890&old
Once you have accessed the old wizard, you will notice that the value for the Reply-To Email is set to a variable {user_email}. Please replace this to your own email address and save the changes.
Do let us know if you need further assistance.
Regards.