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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Booking form thank you not opening in Internet explorer

    Asked by GreatOaksEducation on May 13, 2016 at 04:54 AM

    My booking form on this page http://www.greatoakseducation.co.uk/#!booking/cajt

    will not open the thank you page on internet exlorer only. I have created a new form and tested everything I can think of. I have been in touch with you before about this issue but with no joy.

    Please can you take another look into this. I want to start using more forms and sign onto a premium service with jot form but if this cannot be resolved I will have to go to another company.

    The thank you page that should open is here


    Thank you

    Marc Newton

    Page URL:

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    JotForm Support

    Answered by beril on May 13, 2016 at 07:51 AM

    Hello Mark,

    I asked your issue to my colleague and he suggested to re-embedding the form with Iframe without script code. Can you re-embed it as you see below:

     <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/61331627412346" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe> 
    If it doesn't solve your problem we would appreciate it if you could also try to download your source code and embed it again.