What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Credit card change

    Asked by tomoski on May 13, 2016 at 07:01 AM

    Hi, just got an email reminding me that the next (annual) renewal is due in one week. I wanted to update the credit card's details (which changed a few month ago), but whenever I click on the "Change Credit Card" button in the Account/Billing area, it takes me to the 404 page. What can I do? Thanks!

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    JotForm Support

    Answered by Chriistian on May 13, 2016 at 09:17 AM

    As per checking, you are using Bluesnap payment gateway for your subscription in JotForm. You can change the credit card details on your BlueSnap account settings. You can check this guide on how to change your credit card details on Bluesnap: http://help.cincopa.com/hc/en-us/community/posts/206810618-How-to-change-your-credit-card-details-in-Plimus-BlueSnap


    Do let us know if you need further assistance.

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    Answered by tomoski on May 13, 2016 at 10:07 AM

    perfect, thanks!