Credit card change

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    tomoski
    Asked on May 13, 2016 at 07:01 AM

    Hi, just got an email reminding me that the next (annual) renewal is due in one week. I wanted to update the credit card's details (which changed a few month ago), but whenever I click on the "Change Credit Card" button in the Account/Billing area, it takes me to the 404 page. What can I do? Thanks!

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    Chriistian
    Answered on May 13, 2016 at 09:17 AM

    As per checking, you are using Bluesnap payment gateway for your subscription in JotForm. You can change the credit card details on your BlueSnap account settings. You can check this guide on how to change your credit card details on Bluesnap: http://help.cincopa.com/hc/en-us/community/posts/206810618-How-to-change-your-credit-card-details-in-Plimus-BlueSnap

     

    Do let us know if you need further assistance.
    Regards.

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    tomoski
    Answered on May 13, 2016 at 10:07 AM

    perfect, thanks!