What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms disappeared from my website.

    Asked by ekore on May 13, 2016 at 08:23 AM

    Dear who may it concern,

     

    We have been taking form service from your web side for a few monts for our web site www.eko.re

    This morning our 3 forms were disappeared even we have enough form limit according to your web site counter.

     

    Could you help us to deal with that by any chance.

     

    We are looking forward to hearing you soon

    Page URL:
    www.eko.re

    Screenshot
    counter web site site www
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 13, 2016 at 09:53 AM

    Hello ekore,

    Upon checking your account, I found that it is currently over quota. That is the reason why all your forms are currently disabled and not appearing in your webpage.

    In free account only 1000 "Form views" are allowed but your forms already have received 3880 form views. You should upgrade your account to be able to get more form views limits. Please take a look at our pricing page for more information on available plans and its limits:  www.jotform.com/pricing 

    Alternative way to resolve this problem is to agree to add footer with the JotForm's logo on all of your forms. This will completely remove the form view limits. Please be noted that showing the JotForm logo is completely optional and you can any time enable/disable it form your account setting page. Please check the screenshot below:

     

    Do get back to us if you agree to add footer with JotForm logo in all your forms and we will activate your account.

    We will wait for your response.

    Thank you!