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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Two forms are showing a message that they are not available

    Asked by webstedllc on May 13, 2016 at 12:35 PM

     

    I have the following two forms that are giving error messages that are not available or not responding. 

    Everything I have checked shows this shouldn't be happening. THis is occurring on both mobile and desktop submissions. 

     

    https://form.jotform.com/61152407696155

     

    https://form.jotform.com/61128087080149

     

     

     

     

     

     

    Page URL:
    https://form.jotform.com/61128087080149

    form unavailable
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 13, 2016 at 02:02 PM

    Are you receiving this error message when you try to submit your forms?

    I have inspected your forms and this is happening because you have set submission limit on your forms. More about submission limits you can find inside of this guide:

    https://www.jotform.com/help/137-How-to-Limit-Submissions-in-a-Form 

    Your first form is limited to 40 submissions and your second form to 4 submissions. 

    To allow your users to submit your form, you need to increase the submission limit or remove it.

    You can also delete your submission, but please note that deleted submissions are permanently deleted and can not be restored. So if you want to delete your submissions I would suggest you to fist download them to your computer. 

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

    Hope this will help. Let us know if you need further assistance. 

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    Answered by webstedllc on May 13, 2016 at 02:58 PM

    I had submission limits far higher, but had to lower them do to event changes.

    How do I set the limits to a new number with submissions already done for that form? Or do I need to create a whole new registration? 

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    JotForm Support

    Answered by Welvin on May 13, 2016 at 03:28 PM

    Just set the remaining number of submissions. If you want to accept a total of 100 submissions and you already have 5 submissions in the form, just enter 95 in the limit. 

  • Profile Image

    Answered by webstedllc on May 13, 2016 at 03:55 PM

    But that is exactly what I did. I took the number of submissions already submitted, subjected that number and then lowered the number further to what I needed. Then the forms broke. 

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    JotForm Support

    Answered by david on May 13, 2016 at 04:27 PM

    I believe the total needs to be set higher than the current total number of submissions.  If your form has 75 and you would like to allow for 5 more submissions, you would need to set the total allowed to 80.