What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email alerts from JotForm

    Asked by kdpartnership on May 13, 2016 at 01:44 PM

    I created a new form a few days ago but the test email doesn't arrive.  I've checked that the email address is correct and that I can send receive to/from it - all working ok.  But Jotform won't send to it.  I sent you a support question but have had no response, maybe you replied but because the email isn't working with your system I havent received it. In case this is the situation, please could you (also) reply to pgl at f2s.com

    Thank you

    email delivery
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    JotForm Support

    Answered by Mike on May 13, 2016 at 02:35 PM

    The issue should be solved per this support forum thread. Your email address was removed from our bounce list and Amazon suppression list. According to account email history the messages are being sent. You may also need to check your Spam/Junk folder.

    If you need any further assistance, please let us know.