Not getting email alerts from JotForm

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    Asked on May 13, 2016 at 01:44 PM

    I created a new form a few days ago but the test email doesn't arrive.  I've checked that the email address is correct and that I can send receive to/from it - all working ok.  But Jotform won't send to it.  I sent you a support question but have had no response, maybe you replied but because the email isn't working with your system I havent received it. In case this is the situation, please could you (also) reply to pgl at

    Thank you

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    Answered on May 13, 2016 at 02:35 PM

    The issue should be solved per this support forum thread. Your email address was removed from our bounce list and Amazon suppression list. According to account email history the messages are being sent. You may also need to check your Spam/Junk folder.

    If you need any further assistance, please let us know.