- kidhowrenAsked on May 13, 2016 at 02:05 PM
First I just want to say that you guys are awesome. I love that in 2016 I can think of the concept of an upload form maker and the Google it and bam!- here it is. And it's better than I could've imagined. Seriously, I'm insanely impressed with everything from the ease of use down to the level of support. Should my volume of sales cause me to need more than 100 uploads a month I will gladly pay for the better versions.
With that being said, I was wondering if you could help me figure out two curious issues. The first is that I received an empty upload this morning. I assume it was probably the client's error in some way, but I thought the point of the submit button was to ensure that some sort of file was actually uploaded. Of course it might have been a programming error on my end, but either way I'd like to see if you guys could figure out how that happened and how to avoid it in the future.
The other issue is somewhat related, but basically I was wondering if there was an auto-submit feature. I looked into this quite a bit last week and it seemed like you could use the Global timer to trigger an auto-submit but I couldn't figure out how to get the timer to be hidden. I just wanted to set it for like 5 minutes or something in case they walked away from their computer or answered a phone call after uploading the file but before hitting submit. But I don't want them to see a timer because it will be confusing and seem unnecessary.
Let me know if it seems like a good idea for me to even have an auto-submit for this kind of a thing, I don't know if there are other issues that could cause. I deal with mostly older and retired-age homeowners who aren't big into technology so I just want to make this is as easy as possible and contain as few steps as possible. Any suggestions at all to make my form better/easier are greatly appreciated. Thank you!
- JotForm SupportMikeAnswered on May 13, 2016 at 03:23 PM
Thank you for your kind and inspiring words. We will keep working hard to improve in all areas.
Your form looks quite intuitive on computers and mobile devices. I have tried to reproduce the issue with missing upload using a cloned version of your form, but everything worked fine on my side. If you receive any more form submissions with missing files, please let us know so we will be able to look further into this.
display : none;
The auto-submission will still work even with the hidden widget.