What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended... not sure why. Need to know how to fix the issue. to unsuspend the account.

    Asked by Tina  on May 13, 2016 at 03:07 PM

    Multiple emails have been sent without a reply could be lack of email address on other requests. Emailed from the pop up when I couldn't sign in. I created the forms; not that computer savy so I am not sure what I did wrong I have an idea reading the terms with a comb. Willing to fix what the issue is,or remove any form that is required.  since I can't call I keep sending emails. This lack of forms is impeding my job and I would like to resolve if possible any issues. Once the account is suspended can it be unsuspended? there is nothing in the terms which mentions it. I hope to hear from someone. I have been follwing up since yesterday around 9am NY time. Thank you.



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    JotForm Support

    Answered by david on May 13, 2016 at 03:31 PM

    I checked your account and it looks to be active.  I whitelisted your IP address just in case that was blocked as well.  The forms I checked of yours look to be within our terms of use.  I am not sure what initially caused the suspension of your account, however, you should not have further issues.