Account suspended... not sure why. Need to know how to fix the issue. to unsuspend the account.

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    Asked on May 13, 2016 at 03:07 PM

    Multiple emails have been sent without a reply could be lack of email address on other requests. Emailed from the pop up when I couldn't sign in. I created the forms; not that computer savy so I am not sure what I did wrong I have an idea reading the terms with a comb. Willing to fix what the issue is,or remove any form that is required.  since I can't call I keep sending emails. This lack of forms is impeding my job and I would like to resolve if possible any issues. Once the account is suspended can it be unsuspended? there is nothing in the terms which mentions it. I hope to hear from someone. I have been follwing up since yesterday around 9am NY time. Thank you.



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    Answered on May 13, 2016 at 03:31 PM

    I checked your account and it looks to be active.  I whitelisted your IP address just in case that was blocked as well.  The forms I checked of yours look to be within our terms of use.  I am not sure what initially caused the suspension of your account, however, you should not have further issues.