Why my forms are arriving empty?

  • Profile Image
    caepuebla
    Asked on May 13, 2016 at 04:42 PM

    Hello!

    I made some trials before publishing my page on facebook and they were ok. At the moment facebook published our advertisement which directs to my form, I started to receive e-mails from jotform and they are all empty, they don't have people's information, why is that happening? thank you!

  • Profile Image
    Nik_C
    Answered on May 13, 2016 at 05:29 PM

    I checked your submissions and indeed they came empty, but when I submitted a test form(please ignore it) I could see the data that I inputted:

    Can you share with us where did you embed your form?

    Or to try to embed again?

    We'll wait for your response.

    Thank you!

  • Profile Image
    caepuebla
    Answered on May 13, 2016 at 05:45 PM

    Thank you, we will embed it again with a new form (one of your pre-designed templates), if again it doesn't work, I will let you know.

    Thank's for the quick answer!

     

     

  • Profile Image
    Nik_C
    Answered on May 13, 2016 at 05:50 PM

    You're welcome, please let us know if the issue persists, we'll be happy to assist you!

    Thank you.