What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my forms are arriving empty?

    Asked by caepuebla on May 13, 2016 at 04:42 PM


    I made some trials before publishing my page on facebook and they were ok. At the moment facebook published our advertisement which directs to my form, I started to receive e-mails from jotform and they are all empty, they don't have people's information, why is that happening? thank you!

    Page URL:

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    JotForm Support

    Answered by Nik_C on May 13, 2016 at 05:29 PM

    I checked your submissions and indeed they came empty, but when I submitted a test form(please ignore it) I could see the data that I inputted:

    Can you share with us where did you embed your form?

    Or to try to embed again?

    We'll wait for your response.

    Thank you!

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    Answered by caepuebla on May 13, 2016 at 05:45 PM

    Thank you, we will embed it again with a new form (one of your pre-designed templates), if again it doesn't work, I will let you know.

    Thank's for the quick answer!



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    JotForm Support

    Answered by Nik_C on May 13, 2016 at 05:50 PM

    You're welcome, please let us know if the issue persists, we'll be happy to assist you!

    Thank you.