- caepueblaAsked on May 13, 2016 at 04:42 PM
I made some trials before publishing my page on facebook and they were ok. At the moment facebook published our advertisement which directs to my form, I started to receive e-mails from jotform and they are all empty, they don't have people's information, why is that happening? thank you!
- JotForm SupportNik_CAnswered on May 13, 2016 at 05:29 PM
I checked your submissions and indeed they came empty, but when I submitted a test form(please ignore it) I could see the data that I inputted:
Can you share with us where did you embed your form?
Or to try to embed again?
We'll wait for your response.
- caepueblaAnswered on May 13, 2016 at 05:45 PM
Thank you, we will embed it again with a new form (one of your pre-designed templates), if again it doesn't work, I will let you know.
Thank's for the quick answer!
- JotForm SupportNik_CAnswered on May 13, 2016 at 05:50 PM
You're welcome, please let us know if the issue persists, we'll be happy to assist you!