What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm getting Bandwidth error on a few links.

    Asked by Rachael Acosta  on May 13, 2016 at 05:10 PM

    Hello,

    I am helping out on a project at SF State and am getting bandwidth error messages for these links:

     

    Can you please reset them so that we may move forward with our project ASAP.

    Thank you,

    -Rachael

     

    https://www.jotform.us/uploads/KSFSmedia/52006066190143/337633675611292480/07.ralchaikh.entertainmentsegment.mov
    https://www.jotform.us/uploads/KSFSmedia/52006066190143/337630927571121957/07.ARIVERA.BECAFEST2015.mp4

    https://www.jotform.us/uploads/KSFSmedia/52006066190143/337080133001918010/Splash City AAU.mov

     

    Page URL:
    https://www.jotform.us/uploads/KSFSmedia/52006066190143/33708013300191<br/>8010/SplashCityAAU.mov

    Getting a JotForm style size uploads
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 13, 2016 at 06:05 PM

    I have reset the counter for those files, please be aware that we can do this only once in a lifetime, so it means that if you exceed the bandwidth limit again there will be nothing to do. 

    Here are the limits per file size: 

    Small files or those with file size of less than 10 MB can be viewed/downloaded 100 times.

    Large files or those with file size of greater than 10 MB can be viewed/downloaded 10 times.

    We suggest to integrate your forms with a 3rd party service and provide the link to the 3rd party where the file was uploaded, below are some guides that will help you to integrate your form with some of the most popular cloud storage: 

    Upload-to-Dropbox-with-JotForm

    How-to-Integrate-a-Form-with-Google-Drive

    How-to-Integrate-your-Form-to-Box

    This will help you to avoid get this message about bandwidth limit exceeded.