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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I'm getting Bandwidth error on a few links.

    Asked by Rachael Acosta  on May 13, 2016 at 05:10 PM


    I am helping out on a project at SF State and am getting bandwidth error messages for these links:


    Can you please reset them so that we may move forward with our project ASAP.

    Thank you,




    https://www.jotform.us/uploads/KSFSmedia/52006066190143/337080133001918010/Splash City AAU.mov


    Page URL:

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    JotForm Support

    Answered by Kevin_G on May 13, 2016 at 06:05 PM

    I have reset the counter for those files, please be aware that we can do this only once in a lifetime, so it means that if you exceed the bandwidth limit again there will be nothing to do. 

    Here are the limits per file size: 

    Small files or those with file size of less than 10 MB can be viewed/downloaded 100 times.

    Large files or those with file size of greater than 10 MB can be viewed/downloaded 10 times.

    We suggest to integrate your forms with a 3rd party service and provide the link to the 3rd party where the file was uploaded, below are some guides that will help you to integrate your form with some of the most popular cloud storage: 




    This will help you to avoid get this message about bandwidth limit exceeded.