What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We just upgraded from free to Bronze. Will our clients be able to continue to make submissions immediately?

    Asked by Lynn Newcombe  on May 13, 2016 at 05:15 PM

    We did not know the free account had a 100 submissions cap until we got the email this morning.

  • Profile Image
    JotForm Support

    Answered by Kiran on May 13, 2016 at 06:00 PM

    The account will be upgraded automatically to Bronze and activated once the payment is successful. The users should be able to submit the form immediately. If you see any issue with receiving submissions, please get back to us with the account username so that we can take a look and provide you with necessary assistance.

    Thank you! 

  • Profile Image

    Answered by Lynn Newcombe  on May 23, 2016 at 05:38 PM

    Thank you, our clients were able to continue to submit forms.

    I would like to change the Pay Pal account and credit card for our automatic monthly renewal for our account. I'd like to make this change by phone so there will be no interruption to our clients.

    Lynn Newcombe

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 23, 2016 at 09:26 PM

    I think see the subscription details for acct edmondsbacktoschool

    If you want to update the payment method, simply login to your Paypal account to add a new CC


    Subscription Details

    Date of sign up:  May 13, 2016

    Subscription Name:  JotForm bronze monthly

    Subscription Number:  S-5G059518AX616564M

    Custom Number:  edmondsbacktoschool-monthly

    Subscription Terms:

    $19.00 USD for each month

    Subscriber Information

    Name:  Lynn Newcombe

    Email:  e.lynn.newcombe@gmail.com

  • Profile Image

    Answered by Lynn Newcombe  on May 24, 2016 at 01:16 PM

    I'd like to use my organization's PayPal account and debit card, but to do that it appears that I would have to cancel my subscription and then re-open it. What length of interruption would this cause to our registration submissions? 

  • Profile Image
    JotForm Support

    Answered by Kiran on May 24, 2016 at 01:52 PM

    If you cancel the subscription from PayPal, your JotForm account will be scheduled to downgrade to Free by the next billing date. You'll need to upgrade your account again at the end of the current subscription period. Once the account is downgraded to Free if the account is not upgraded, you'll be still able to receive the submissions with the Free subscription limits and there shouldn't be any other interruption.

    Hope this information helps!