What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I do not get the emails from my forms

    Asked by sprudio on May 13, 2016 at 07:57 PM

    For few days I do not get the e-mails and I need to check always here in website. Do you have a glitch? What should I do? I will try to change the e-mail address and see if works.

    P.S I am a paying customer.

    Elena

    Page URL:
    https://www.sprudio.net/contact.html

    not getting emails
  • Profile Image
    JotForm Support

    Answered by Welvin on May 13, 2016 at 09:43 PM

    This guide should help: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. If you could let us know what email address that is not working or not receiving your form emails, we'd be happy to check that to our end.