What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will my form be disabled if I reach the 10 payments limit?

    Asked by Jeff Jones on May 13, 2016 at 11:26 PM
    Also, I checked into your pricing, and for your basic pricing, it says only 10 payments can be received? I dont get that. So if i get more than 10 orders in a month it will not work, or does not apply since I will be getting paid through my squarespace website?
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    JotForm Support

    Answered by Kevin_G on May 13, 2016 at 11:39 PM

    If you reach the limit your forms will be disabled and you will need to either wait for the next month to reset your limits or upgrade your account in order to increase your limits. 

    If you do not use none of our payment gateways, then the submission will not be cataloged as payment, but if you use one of these payment gateways then the submission will be taken as payment: