What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    captcha not loading

    Asked by Starmo on May 14, 2016 at 01:14 AM
  • Profile Image
    JotForm Support

    Answered by liyam on May 14, 2016 at 03:05 AM


    I have tried loading the form and I was not able to replicate the problem.  Can you try clearing your browser's cache and try loading the form again?

    Please do keep us posted on this matter.



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    Answered by Starmo on May 14, 2016 at 10:44 PM
    Thank you for your reply, shortly after sending my question it began
    working again, so I will let you know if I have further problems.
    I do however have an additional problem relating to responsive forms on my
    I have installed my form in an iframe using Xara web designer, when doing a
    test form submission on an ipad, which is showing the desktop version of my
    site, if the 'go' button on the keyboard is pressed at anytime while
    filling the form, then it changes the layout so not all the form is visible.
    Secondly, when testing on mobile version, when clicking on submit it takes
    me to another screen which is almost completely hidden right at the top of
    the page which looks to have another submit button.
    Please can you help on this
    Many thanks

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    JotForm Support

    Answered by EltonCris on May 15, 2016 at 01:09 AM

    We will answer your other question on a separate thread here https://www.jotform.com/answers/839443.