What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is disabled

    Asked by chris021 on May 14, 2016 at 04:29 AM

    Also I set up an account under my work email address for work username: lanworx email: chris.hoffmann@lanworx.co.nz 

    This account has been disabled? 

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    JotForm Support

    Answered by BJoanna on May 14, 2016 at 04:45 AM

    I have checked your account lanworx and that account is autosuspened by our phishing system, because of your form "Create an Account ". 

    Inside of that form you have field "Preferred Username". It is against our terms of use to collect login credentials. Although you are only offering you users to create new account, our phishing system is programmed to autosuspend account if form has fields with labels like username. 

    I have deleted mentioned filed from your form and activated your account. Please do not create field with terms like username or your account will be autosuspened again. 

    Let us know if you need further assistance.