What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I'm checking your email address but I cannot find an active account in our end, I also do not see any active forms related to your email.
Could you please provide us the Wordpress website where your form is embedded and the registered account that you have in our end? We'll wait for your response.
Did you try it in Chrome?
What my colleague means is, you need to provide us with your form URL so we can troubleshoot your issue.
We will wait for your reply.