What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to set up Reply-to Sender email?

    Asked by drbob112 on May 14, 2016 at 10:59 AM
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 14, 2016 at 11:56 AM

    I'm not sure what you're referring to specifically about Reply to Sender option, but to change the email of reply to Sender, please follow:

    1. Go to your Emails:

    2. Edit your Notifier:

    3. And on Recipients page you'll be able to change Reply-to Email address:

    Please let us know if you have any additional questions.

    Thank you!

  • Profile Image

    Answered by drbob112 on May 14, 2016 at 01:44 PM
    See attachment - on this example, of course if I want to reply to the
    sender, it would be to drrsm@augustafamilydental.com,
    but when I hit reply, what comes up as a reply address is: Bob Merrill <
    drbob112@gmail.com> - I am not sure why. Sometimes the reply address comes
    up as noreply@jotform.com.
    How can I get the email of the person filling out the form as a reply to
    Thank You.
  • Profile Image
    JotForm Support

    Answered by Jan on May 14, 2016 at 02:48 PM

    I apologized but the screenshot you've shared is not showing. Can you please go directly to this thread (https://www.jotform.com/answers/839229) and then upload you screenshot using the "Insert/edit image" icon.

    In order to reply to the submitter, you need to configure the Reply-to email in the notification wizard. Here in the wizard, click the "Reply-to Email" dropdown and select the "Your Email" which is the email field in your form where your user will type their email address.

    Please check this related guide: Explanation-of-Email-Notification-and-Autoresponder-Settings

    Hope that helps. Thank you.