How to set up Reply-to Sender email?

  • drbob112
    Asked on May 14, 2016 at 10:59 AM
  • Nik_C
    Replied on May 14, 2016 at 11:56 AM

    I'm not sure what you're referring to specifically about Reply to Sender option, but to change the email of reply to Sender, please follow:

    1. Go to your Emails:

    How to set up Reply to Sender email? Image 1 Screenshot 40

    2. Edit your Notifier:

    How to set up Reply to Sender email? Image 2 Screenshot 51

    3. And on Recipients page you'll be able to change Reply-to Email address:

    How to set up Reply to Sender email? Image 3 Screenshot 62

    Please let us know if you have any additional questions.

    Thank you!

  • drbob112
    Replied on May 14, 2016 at 1:44 PM
    See attachment - on this example, of course if I want to reply to the
    sender, it would be to drrsm@augustafamilydental.com,
    but when I hit reply, what comes up as a reply address is: Bob Merrill <
    drbob112@gmail.com> - I am not sure why. Sometimes the reply address comes
    up as noreply@jotform.com.
    How can I get the email of the person filling out the form as a reply to
    address?
    Thank You.
    *Bob*
    ...
  • Jan
    Replied on May 14, 2016 at 2:48 PM

    I apologized but the screenshot you've shared is not showing. Can you please go directly to this thread (https://www.jotform.com/answers/839229) and then upload you screenshot using the "Insert/edit image" icon.

    How to set up Reply to Sender email? Image 1 Screenshot 30

    In order to reply to the submitter, you need to configure the Reply-to email in the notification wizard. Here in the wizard, click the "Reply-to Email" dropdown and select the "Your Email" which is the email field in your form where your user will type their email address.

    How to set up Reply to Sender email? Image 2 Screenshot 41

    Please check this related guide: Explanation-of-Email-Notification-and-Autoresponder-Settings

    Hope that helps. Thank you.