What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form disabled?

    Asked by kn1ghtmare on May 14, 2016 at 11:51 PM

    Everytime i change the background on my form, its suddenly disabled.  Can you please help me fix this issue?

    Page URL:
    https://form.jotform.com/61274348374157

    fix
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 15, 2016 at 02:11 AM

    This is because you are asking for usernames in one of your forms, this is the form ID where you have these fields #61275175783160.

    I had to remove those fields in order to activate your account, but please take a look to our terms, there is stated that you cannot ask for usernames, passwords or CC info, this is why a form can be disabled and an account suspended: http://www.jotform.com/terms/

    Please avoid to use words like username or password as well, even if you're not asking for this info in a field, but you have this text in your form it will be disabled, this will help you to avoid your forms be disabled again.