What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can I not log in even though I'm using the correct email address and password?

    Asked by Natalie Adkison  on May 15, 2016 at 12:17 AM

    I need to upgrade and I can't seem to log in to my account. It's not accepting my email or password and I'm not sure why...

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    JotForm Support

    Answered by BJoanna on May 15, 2016 at 03:07 AM

    I have checked email address you used to post this thread and I found that you have two forms created on guest_61330950386051 account. You need to sing up for a standard/Free account.

    Please use the next link to sign up:


    Once you create free account, you can upgrade your account. Inside of this guide you can find how to upgrade your account: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Hope this will help. Let us know if you need further assistance.