What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Image is not displayed in the Thanks mail.

    Asked by hiloz1 on May 15, 2016 at 09:50 AM


    In the setting of Thanks mail, we changed the JotForm of the icon to the original icon (. Jpg).



    No image is displayed in the notification e-mail.


    Cause would be what?

    Thank you.

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 15, 2016 at 11:24 AM

    The image seems to be not available on the web:

    Try to upload the image here: http://www.jotform.com/help/image_upload.php?naked=true 

    Then copy the URL, and paste it in your compose email notification. Let us know if you need more help, we will be glad to assist you.