What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why has my account been suspended?

    Asked by Paul Sloan  on May 15, 2016 at 01:34 PM

    While editing my forms, they suddenly shut down all forms on my website. Last year I encountered a similar problem and when I contacted Jotform through their facebook page the forms were quickly re-instated and was told "an over-zealous tech had mis-understood the use of the site". I've been using these forms for years and don't use them for phishing or anything remotely unethical. I don't use the jotform credit card forms because of the many specific requests contained on my forms and because this option didn't exist when I first set up the forms. Can you assist me with this? Thanks, Paul

    Page URL:
    http://www.angelfire.com/wa/paulsloan/

    my account My Forms JotForm problem Facebook Page
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    JotForm Support

    Answered by BDAVID on May 15, 2016 at 01:46 PM

    We do not allow collecting sensitive credit card information:

    That goes against our terms of use: http://www.jotform.com/terms/ 

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    You need to delete those fields from your form, otherwise, you account shall remain suspended.

  • Profile Image

    Answered by Paul Sloan  on May 15, 2016 at 02:00 PM

    I assure you I am not "deceptively" obtaining credit card information. I am PCI compliant, use the secure form format, and have transacted this way for many years. In April of 2015, this same thing occurred when "Kirin" suspended my account, but after communicating through jotform through facebook, my forms were re-instated. There is no deception here. Please re-instate my forms. Thanks, Paul

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    JotForm Support Manager

    Answered by Jeanette on May 15, 2016 at 02:10 PM

    Hello Paul

    Our terms of use have been updated and nowadays we do not allow anybody to collect credit card information on plain text fields, this is because we have an automated system which detects these type of form and has a number of keywords and ways to detect such forms, therefore we cannot make exceptions. Instead we encourage you to use any of our current payment integrations, I might suggest some like : Dwolla, Stripe, Authorize.net or Paypal

    Let me know should you have more questions.

  • Profile Image

    Answered by Paul Sloan  on May 15, 2016 at 03:23 PM

    How do I use your current integrations when I can't even access my forms?

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    JotForm Support

    Answered by Kiran on May 15, 2016 at 03:30 PM

    I have just responded on the other thread opened by you. It is not required to post your question in multiple threads. We appreciate your patience and cooperation.

    Thank you! 

  • Profile Image

    Answered by sloanp on May 15, 2016 at 03:44 PM
    How do I delete or change my forms if I'm prevented from accessing the
    files? Can at least have my email list form re-instated so people can be on
    my mailing list?
    ...
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    JotForm Support

    Answered by jonathan on May 15, 2016 at 03:48 PM

    The account/username sloanp  is Active and available. So you can do change on your forms.

    Login at https://www.jotform.com/login  and do the suggested modifications on the form to avoid getting them suspended by the Phishing filter.

    Let us know if you still have issue.