Few of submission emails are not being received.

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    Mike Vaters
    Asked on May 15, 2016 at 09:36 PM

    Hi, 

    For the past few months I have been having inconsistencies in getting the completed forms by others automatically emailed to me email address. About 10% of forms completed don't get emailed and therefore almost missed. Is there a glitch or something I'm doing wrong (although most are coming through just fine). 

     

    Thanks

    Mike

  • Profile Image
    ashwin_d
    Answered on May 15, 2016 at 11:02 PM

    Hello Mike,

    I'm sorry for the trouble caused to you.

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and should not have any problem. I also checked our email logs and found that submission emails are being sent successfully. Please check logs below:

    [2016-05-14 20:35:52] Submission #339081752075899172 Form #60057114819251 SENT to mvaters@lwchurch.ca from noreply@jotform.com via AMAZONSES 

    [2016-05-14 13:24:42] Submission #339055882444896156 Form #60057114819251 SENT to mvaters@lwchurch.ca from noreply@jotform.com via AMAZONSES 

    [2016-05-13 17:57:48] Submission #338985868581150986 Form #60057114819251 SENT to mvaters@lwchurch.ca from noreply@jotform.com via AMAZONSES 

    [2016-05-06 21:54:11] Submission #338395250221773644 Form #60675317728261 SENT to mvaters@lwchurch.ca from noreply@jotform.com via AMAZONSES 

    Have you checked your spam folder already to see if some of your email ended up there? You may also like to speak to your email service provider to find out if few emails are getting blocked. You may also like to ask them to whitelist our domain names as well to ensure the delivery of emails. The following guide should help you grab the list of domain names which needs to whitelisted:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Alternatively, you can also use your own email address to send submission emails. You will have to add custom sender email in your account and set it as "Sender Email" of your form;s email alert. The following guides should help you:  

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!