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pwshbandAsked on May 16, 2016 at 12:26 AM
Link to form is https://form.jotform.com/61331662269153
I can't seem to get any emails through to hotmail. Not sure why, i added noreply@jotform.com to the contact list and it still doesn't work.
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CharlieReplied on May 16, 2016 at 2:05 AM
The notification is failing on your email address p**nfl*baz**r@hotmail.com because it was added in our bounce list.
Here's a screenshot of it:
Please note that this happens when the recipient address rejects or refused to receive our emails. I have removed it in our bounce list, but please do follow this guide to avoid being added in the bounce list again: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
Please to also make sure that the email is correct and there's no typographical error on it. Also, check if your mailbox has any limitation or restriction on it.
I also checked and some users are indeed getting bounce related issues on Hotmail. Here are some articles and discussions that might help:
https://www.howtoforge.com/community/threads/cant-send-mails-for-hotmail-com.13409/
http://www.emailquestions.com/threads/sending-to-hotmail-email-addresses.2985/
This means the error message generated by our system might indicate different root cause for you.
Let us know if this helps.
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pwshbandReplied on May 17, 2016 at 8:13 PM
Thank you for the response it was very helpful. I had a reference to a wrong *.hotmail address. I also went back to using noreply@jotform.com as described in the document. I also was sending the PDF files, I deleted the PDFs and it appears to be working. I did find the emails were going to the JUNK folder.
Thanks!
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Elton Support Team LeadReplied on May 18, 2016 at 1:53 AM
Great! We are happy to hear that it is working now.
If you come across into any issues again, feel free to open a new thread.