What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are autonotification emails are not being sent to hotmail?

    Asked by pwshband on May 16, 2016 at 12:26 AM

    Link to form is https://form.jotform.com/61331662269153

     

    I can't seem to get any emails through to hotmail.  Not sure why, i added noreply@jotform.com to the contact list and it still doesn't work.

     

  • Profile Image
    JotForm Support

    Answered by Charlie on May 16, 2016 at 02:05 AM

    The notification is failing on your email address p**nfl*baz**r@hotmail.com because it was added in our bounce list.

    Here's a screenshot of it:

     

    Please note that this happens when the recipient address rejects or refused to receive our emails. I have removed it in our bounce list, but please do follow this guide to avoid being added in the bounce list again: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    Please to also make sure that the email is correct and there's no typographical error on it. Also, check if your mailbox has any limitation or restriction on it. 

    I also checked and some users are indeed getting bounce related issues on Hotmail. Here are some articles and discussions that might help:

    http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/550-requested-action-not-taken-mailbox-unavailable/21cf57a0-bf2e-46ba-a143-912be3d358f1?auth=1 

    https://www.howtoforge.com/community/threads/cant-send-mails-for-hotmail-com.13409/ 

    http://www.emailquestions.com/threads/sending-to-hotmail-email-addresses.2985/ 

     

    This means the error message generated by our system might indicate different root cause for you.

    Let us know if this helps.

  • Profile Image

    Answered by pwshband on May 17, 2016 at 08:13 PM

    Thank you for the response it was very helpful.  I had a reference to a wrong *.hotmail address.  I also went back to using noreply@jotform.com as described in the document. I also was sending the PDF files, I deleted the PDFs and it appears to be working.  I did find the emails were going to the JUNK folder.

     

    Thanks!

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 18, 2016 at 01:53 AM

    Great! We are happy to hear that it is working now.

    If you come across into any issues again, feel free to open a new thread.