What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reactivate account

    Asked by MyUWC on May 16, 2016 at 05:14 AM

    Trying to reactivate our account and get the following error.

    Screenshot
    and
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    JotForm Support

    Answered by ashwin_d on May 16, 2016 at 08:34 AM

    Hello MyUWC,

    I did check your account and found that it is already active. Your subscription seems to to have expired already but one of my colleague have taken care of your account issues and responded to your email.

    Thank you!

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    Answered by MyUWC on May 17, 2016 at 02:17 AM

    Please confirm that we are on a 2year subscription plan and that we only have to renew/upgrade next year (2017).

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    JotForm Support

    Answered by beril on May 17, 2016 at 04:26 AM

    When I've checked your account I see that your account is active. Did you re-upgrade your account?

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    Answered by MyUWC on May 17, 2016 at 06:04 AM

    Please, my question is:

    Please confirm that we are on a 2year subscription plan and that we only have to renew/upgrade next year (2017).

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    JotForm Support

    Answered by beril on May 17, 2016 at 09:00 AM

    When we check your subscriptions I am able to find only the subscription which is One Year Professional that you've purchased a year ago.

    https://cp.plimus.com/jsp/show_invoice.jsp?ref=A75970340D98131A

    If you've purchased two years subscription we would appreciate it if you could send us the reference number. Then we can check it again.

     

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    Answered by MyUWC on May 18, 2016 at 03:22 AM

    We want to upgrade our account. Legislation requires us to request the following from your company:

    Invoice (2 year plan) Bank Detail Confirmation Letter

     

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    JotForm Support

    Answered by ashwin_d on May 18, 2016 at 04:43 AM

    Hello MyUWC,

    Please be noted that invoice will not be generated until the payment is successful. I would suggest you to please click on the following URL to upgrade your account to 2 year plan: 

    https://www.plimus.com/jsp/buynow.jsp?contractId=1851946&custom1=MyUWC

    You need to select "Purchase Order" in the "Method of Payment" option and download the quote. Please check the screenshot below:

    You can also select "Wire Transfer" in the "Method of Payment" option and then download the proforma invoice. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!