What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't log into my account and the forms aren't working on my website

    Asked by Publisher  on May 16, 2016 at 08:54 AM

    the forms aren't working on my website and i can't log into my account

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    JotForm Support

    Answered by liyam on May 16, 2016 at 11:02 AM

    Hello Publisher, 

    I have checked your account and there are two usernames associated to your email address. One of which is dormant. Although I believe that the username you are using right now is the one similar to the domain name of your website? Also, as I'm not able to find any JotForm-related form in your web page.

    However, I do not see any problems with your account and the forms seem to be working properly. Have you tried retrieving a password for your account from the login page? You can try going to this URL and click the Forgot password link below the text box: http://www.jotform.com/login

    Please do keep us posted if you have questions or if you need assistance.