I can't log into my account and the forms aren't working on my website

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    Publisher 
    Asked on May 16, 2016 at 08:54 AM

    the forms aren't working on my website and i can't log into my account

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    liyam
    Answered on May 16, 2016 at 11:02 AM

    Hello Publisher, 

    I have checked your account and there are two usernames associated to your email address. One of which is dormant. Although I believe that the username you are using right now is the one similar to the domain name of your website? Also, as I'm not able to find any JotForm-related form in your web page.

    However, I do not see any problems with your account and the forms seem to be working properly. Have you tried retrieving a password for your account from the login page? You can try going to this URL and click the Forgot password link below the text box: http://www.jotform.com/login

    Please do keep us posted if you have questions or if you need assistance.

    Thanks.