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  • Profile Image

    Notification emails not being delivered

    Asked by plusmgt on May 16, 2016 at 10:56 AM

    I've had a form up and running for years now, and I'm not having any problem receiving submissions, however, as of the 12th of May 2016 – I've stopped receiving the notification emails.

    I've tried changing the setup with the email notification but nothing is delivering.

    I've checked spam and junk folders and not seeing anything there.

     

    I need to resolve this asap, any help is appreciated.

     

    Thanks,

    Bryce

    Page URL:
    http://www.thesquareapartments.com/application/

    Emails delivered Submissions problem email notification
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 16, 2016 at 12:22 PM

    I have checked both email address from Email Notification of the form you provided and both email address are on bounce list. Our system gave following result:

    live@thesquareapartments.com is IN the bounce list 

    Reason(s) : X-Postfix; unable to look up host mailstore1.secureserver.net:

    bryce@brycehipps.com is IN the bounce list 

     

    Reason(s) : smtp;550 5.1.1  - 198.2.128.12 has sent to too many recipients this hour. IB607 

    I have now removed them from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you should Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

     

    Feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by johndicker on May 16, 2016 at 12:46 PM

    Thank you for this response. The same issue happened to two of my emails on a form also beginning on the 12th.
  • Profile Image

    Answered by plusmgt on May 16, 2016 at 01:01 PM

    I don't understand how this happened as this form has been up and running with no problems for years and it has not had any changes made to it prior to today. Why would it suddenly add the emails to a bounce list?

    When I send a test, it says 'A test email has been sent to:bryce@brycehipps.com' - which it does - but that is NOT the address setup in my email notification settings at this point. It has been set only to live@thesquareapartments.com' but no delivery to that address.

    How can I do a test of the form without manually inputting all that content in the required fields? I saw a test that did come through to live@thesquareapartments.com with generic content (textbox_sample3 textbox_sample4 textbox_sample5, etc.) - How can I do that to test?

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 16, 2016 at 02:28 PM

    @plusmgt

    There are a number of factors to why one email address lands in our bouncelist. But primarily, the cause of it is because the server of the email address to receive the email from us has blocked our emails a number of times and in order to prevent possible damage in anti-spam filters, our system has a fail-safe process to simply stop sending emails to that said email address.

    To prevent this from happening again I would suggest you to contact you email provider and ask them to Whitelist JotMails IP Addresses

    I also noticed that you have tested your email Notification using "Test Email" button. Please note that this will always send the email notification only to your account email address.  You have to make an actual submission in your form to test the recipient email of the form. Please refer to this guide here How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.

    I have done test submission for you, of the form you provided. After that I have checked our email log and my submission was successfully sent to your email addresses. Did you received my submission? 

    @johndicker 

    I have moved your question to separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/840245