Edit link: Possibility to block certain fields to be edited

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    prowrestlingtees
    Asked on May 16, 2016 at 11:07 AM

    I have setup a subscription service but need to know how a customer can change their shipping information incase they move

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    BJoanna
    Answered on May 16, 2016 at 12:33 PM

    If I understood you correctly you want to allow your users to change shipping address of their submission. 

    You can achieve that by creating Autoresponder email and adding {edit_link} tag to the body of the email. This will allow your users to update their form submission at a later data. Inside of this guide you can find how to do it: https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date 

    Hope this will help. Let us know if you need further assistance.

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    prowrestlingtees
    Answered on May 16, 2016 at 01:06 PM

    Do they get a link for themselves? Or is there a username/password for this? Can they cancel from within that link?

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    ashwin_d
    Answered on May 16, 2016 at 02:15 PM

    Hello prowrestlingtees,

    Yes they get link for themselves. Please be noted that {edit_link} tag generates a clickable URL for the same submission which was submitted by user and will allow to edit user's own submission. It will not ask any username or password. Since the URL is one for a specific submission and the edit link will only available with the user. 

     Can they cancel from within that link?

    They can edit their own submission data but they will not be able to cancel or delete it.

    Hope this helps.

    Do get back to us if you have any questions or you meant to ask something else.

    Thank you!

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    prowrestlingtees
    Answered on May 16, 2016 at 03:00 PM

    Thanks for the reply,

     

    Ok I got the link added to my emails. However, how can I only allow the customer to change certain fields? In this case, Shipping Address

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    BJoanna
    Answered on May 16, 2016 at 04:36 PM

    Unfortunately this is not possible to achieve. When using edit link your users would be able to to edit all fields, not only shipping address. I will raise this to our developer, as possible feature. However we can not give you exact time when and if this will be implemented. If there is any update we will inform you via this thread. 

    You can also check this thread http://www.jotform.com/answers/801667 where my colleague provided workaround for this issue.