What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why customer is getting a secure connection failed error when trying to upload and submit a form?

    Asked by Jeffrey on May 16, 2016 at 11:23 AM

    Form will not upload even without file. Get a error... secure connection failed. Contact website owners...  connection to submit.jotforn.us was interrupted

  • Profile Image
    JotForm Support

    Answered by Welvin on May 16, 2016 at 12:59 PM

    I tried looking for the form in your account, but can't seem to find it. Can you share the form here? But I have tested my own form and the upload is working so I think that was just a temporary issue. Please try re-saving your form and test it. 

  • Profile Image

    Answered by rhinestone on May 16, 2016 at 01:07 PM

    I also had no problem.

    The customer has a problem before I tried and also after I tried.

    It is the "custom designs" form in my account.  If this is a private conversation, then I will be happy to include a link. 


    Please let me know.


  • Profile Image
    JotForm Support

    Answered by Nik_C on May 16, 2016 at 02:10 PM


    I opened a separate thread for your issue here.

    Please always open separate threads for your questions so we can address your problems accordingly.

    Thank you!