What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I added in the JotForm footer to our forms

    Asked by OTMPortland on May 16, 2016 at 12:01 PM

    I added in the JotForm footer to our forms, from what I read above, our forms will still work and we don't need to change our plan. Is this correct?



    This is a re-post of a comment on Form View Limits: What is it all about?

    JotForm and work in
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 16, 2016 at 01:32 PM

    Yes that is correct. Once you add JotForm footer to your forms, you will have unlimited form view, so your account will not go overlimit, because of form views. I have checked your account and you have unlimited form views. 

    However I noticed that you used 99.76 MB of upload storage space. Upload storage space for free account is 100MB. When you go over this limit your forms will be disabled. To clear your Upload storage space you need delete the submissions with uploads on the Submission page of your account.

    Please take note: Delete submissions are permanently deleted and can no longer be restored. 

    I would suggest you to first download your files to your computer and then delete them. 

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

    You can also upgrade your account to a higher plan to get more available space. More about different account types you can find on our Pricing page

    I also saw that you have form with password field. It is against our terms of use to collect log in credentials. 

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have deleted mentioned field from your form. Please to not create forms that are against our terms of use or your account will be suspended. 

    Feel free to contact us if you have any other questions.

  • Profile Image

    Answered by OTMPortland on May 16, 2016 at 01:45 PM
    Thank you!!
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 16, 2016 at 02:45 PM

    You're welcome. 

    Feel free to contact us if you have any other questions.