My new paid account has no access to the shared templates

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    Asked on May 16, 2016 at 01:28 PM

    I am on EU server. Is this the problem?  Also, I requested that my forms from my free account be transferred to my paid account and this was supposed to happen last week. I have needed those forms and have continued to have to build new forms in my free account which I was hoping to transfer via the template process which is not working for the new account.

    Can somebody help with this?  I like JotForm but this transfer of the forms is quickly becoming a serious problem for us.


    Thanks very much!

    Jeanne Marie Kachidurian

    Axway University

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    Answered on May 16, 2016 at 02:32 PM

    I have checked your account and I can see there are some forms that were shared with you, but seems like you do not have access to edit those forms, I would suggest you to request the owner to provide you access to edit the forms, here is a guide that will help: 


    I have found a thread where you requested to move some forms from an account to another one: 

    But seems like there is not any reply providing the links to the forms that needed to move, if you still need these forms to be moved, please provide us with the links we will be glad to move them for you. 

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    Answered on May 16, 2016 at 04:14 PM

    I responded via email to have the forms moved which is not, apparently,  how your support process works.


    I have replied via the site now so you should see those forms that need to be moved. Also, can you explain why the templates are not available now that we have moved to the EU server?


    Thanks for the assist.


    Jeanne Marie

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    Answered on May 16, 2016 at 06:27 PM

    Can you please indicate the email which you use to reply. I have reviewed our email and did not see any emails from you. I will verify my colleague to verify his email and see if you replied directly to him.

    In the future I recommend you replying directly the thread. I will guarantee you that we will see it and reply as soon as possible.

    If your forms have not yet been transferred, please create a new thread and we will be glad to answer it.

    In regards to the template, can you please explain exactly what the issue is.