Not Receiving Submissions

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    capitalmarketinvest
    Asked on May 16, 2016 at 02:39 PM

    Hello,

     

    I'm not receiving my submissions from this form https://www.jotform.com/capitalmarketinvest/referral-partner-agreement

  • Profile Image
    BJoanna
    Answered on May 16, 2016 at 03:59 PM

    I have inspected form you provided and your form has three recipient email addresses set inside of email Notification. All three emails are in bounce list. I have now removed them from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    I have also noticed that you have tested email Notification using " Test Email " button. Please note that this will always send the email notification only to your account email address. You have to make an actual submission in your form to test the recipient email of the form. Please refer to this guide here How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.