What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can a Jotform time out from inactivity? If so, how does a user know this is the case?

    Asked by chalavacs on May 16, 2016 at 03:58 PM

    We are trying to have clients submit many assets (photos) to us using jotform, however we've heard in multiple instances that the submission failed. We do not know if it was because the file sizes were too big or the form timed out.

    Thanks!

    Page URL:
    https://form.jotform.com/61155336329152

    JotForm how a thanks timed out using jotform
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 16, 2016 at 05:52 PM

    Form can not time out from inactivity. 

    I have tested your form and I was not able to replicate mentioned issue. I have successfully uploaded several images to your form and I got redirected to thank you page when I submitted your form. 

    Your form has lot of File upload fields. How many files did your users try to upload when submission failed? Please note that recommended value is up to 25 files per request (submission).

    Were the fields large? More about file upload size limits, you can find inside of this guide: 

    https://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    Did your users received error message when they submitted your form? If possible, please provide us a screenshot

    In case that your form is embedded to wesite, please provide us URL of website so that we can test your form there. 

    Also it is possible that your users submitted your form, before files were fully uploaded. 

    Looking forward to your reply.