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  • Profile Image

    Form does not appear in Apple phones?

    Asked by mberman on May 16, 2016 at 09:33 PM
    friends,
    the form on phones from Apple some customers me report that the screen appears only
    the first part of the form, when selecting one of my items to order form back to the beginning ,
    because this is happening only with apple of celuares ,
    have to set something to work well on mobile apple ?
    Please help, I don´t send any photo because I don´t have any celular from apple, my clients
    that told me
    correct order form Mobile items phones
  • Profile Image
    JotForm Support

    Answered by Charlie on May 17, 2016 at 01:19 AM

    May we know if the form is embedded on your website? Or can you share us the exact link that your customers are viewing?

    I tested your form using the direct link which is this one https://form.jotformz.com/61368834048664. And viewed it on an iPhone 6S device, it works as expected and is mobile responsive. Here's a screencast of it:

     

    I presume the form is embedded on a website? If it is, please do make sure that you have enabled your form's mobile responsive options, here's a guide on how to do that: https://www.jotform.com/help/322-How-to-Make-Mobile-Friendly-Forms-on-JotForm 

    Now, if it is indeed embedded, then please try re-embedding using our JotForm iFrame embed code. Here's how to get that embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Let us know if that above solutions worked.