What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wufoo to JotForm App: The username is quite confusing, a short description would help a lot

    Asked by T4L_Admin on May 16, 2016 at 10:11 PM

    I have tried using the migrate from wufoo app however when i enter in the API key and my username it gives me an error stating that something went wrong. 

    Is this app still supported by jotform?

    Is there an alternative to import my forms rather then having to transfer them all by hand?

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    Answered by T4L_Admin on May 17, 2016 at 12:49 AM

    Will it be quicker to create my own app using the jotform and wufoo api's to transfer all the forms over?

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    JotForm Support

    Answered by EltonCris on May 17, 2016 at 03:53 AM

    Thanks for reporting.

    I tried the Wufoo Migration App and it is working for me. I checked my forms page after that and I can see the migrated form including its submissions data.

    Please try it again and make sure to enter your Wufoo Username and Wufoo API Key properly.


    Yes, you can also create your own app. You can find JotForm's API Documentation on this page https://api.jotform.com/.


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    JotForm Support

    Answered by TitusNdoka on May 18, 2016 at 05:09 AM

    We've been fixing the Migrate from Wufoo to Jotform App for the last few weeks. The first major update is now live - please give it a run  - we'd love to hear your feedback: 



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    Answered by T4L_Admin on May 20, 2016 at 03:47 AM

    Thankyou for getting back to me. I still receive the following error message: 

    Authentication Unsuccessful. Check your Wufoo username and API key and try again.

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    JotForm Support

    Answered by EltonCris on May 20, 2016 at 04:16 AM

    In your Wufoo username, do not enter your Wufoo email address. Use the username that is found in your Wufoo URL under your Wufoo My Account.

    Here's a visual guide:

    Here's an example on Wufoo app.

    I have also raised this to our devs so at least they can add a short description that explains about what correct username should be entered.