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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pop Up Lightbox is not responsive on mobile browser

    Asked by midazorion on May 16, 2016 at 11:08 PM


    I just found out that my pop up lightbox is not responsive at all.
    It cant' be closed and block my entire page.

    I used your forum guide

    <script src="https://form.jotform.me/static/feedback.js?3.3.REV" type="text/javascript">// <![CDATA[

    var parentWidth = window.innerWidth; if(window.innerWidth <= 499) {parentWidth = window.innerWidth;} else {parentWidth = 500;} var JFL_61239074641454 = new JotformFeedback({ formId: '61239074641454', base: 'https://form.jotform.me/', windowTitle: 'Nicestyle Enquiry', background: 'transparent', fontColor: '#FFFFFF', type: 'false', height: 500, width: parentWidth, openOnLoad: true });

    // ]]></script><a class="btn lightbox-61239074641454" style="margin-top: 16px;"> Nicestyle Enquiry </a>

    Yet, its stil not closable and the text is another issue?
    Please advise as all our website are responsive, this form is killing us or we force to swtich...i just bout it an hour ago....



    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2016 at 03:10 AM


    I test the embedded form https://www.jotform.me/form/61239074641454    on your website using mobile browser and it was working as intended.

    Are you still having the issue?

    Can you try testing on other mobile browser as well. Try using the Chrome browser on your mobile and check if issue also happens.

    Let us know if issue persist.



  • Profile Image

    Answered by midazorion on May 17, 2016 at 04:14 AM


    Figure out a solution for myself. Not perfect but workable is great :)
    Thanks for the prompt reply.

    The form did clash with some wordpress theme.



  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2016 at 05:18 AM

    Thank you for letting us know all is good now Orion :-)

    The form did clash with some wordpress theme. 

    This is true. Probaly due to the complexity of the applications also.

    There are multiple ways/workaround to resolve them too. 

    Please do Contact us anytime should you require assistance on your forms.