What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification Email Stopped Working

    Asked by 3at1knysna on May 17, 2016 at 02:55 AM

    Hi,

    The notification email for my form has suddenly stopped working.

     

    Form address is https://form.myjotform.com/51090952741555

     

    Regards

    Page URL:
    https://form.myjotform.com/51090952741555

    stopped working email myJotForm href
  • Profile Image
    JotForm Support

    Answered by beril on May 17, 2016 at 04:33 AM

    We are sorry for the inconvenience that may have caused. Your email address, knysna@3at1.co.za is IN our bounce list.

    Results shows;

     

    Reason(s) : smtp; 550 A URL in this email (myjotform . com) is listed on https://spamrl.com/. Please resolve and retry

    I removed it from the bounce and unsubscribe lists.

     

     

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.