What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am no longer receiving confirmation emails

    Asked by maxxraxx on March 13, 2012 at 09:11 AM



    I am no longer receiving confirmation of submissions. they are registering on Jot Form but I am not receiveing the email confirmation. Why is this?

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    JotForm Support

    Answered by mliz on March 13, 2012 at 10:35 AM

    I noticed that on the eMail Notification settings the sender name is not set can you please change it to JotForm, this option is displayed at the bottom of the dropdown text.

    Also please check your Spam and Bulk folders it may have been filtered out by the anti spam software.

    Let us know if this solution helped. Thanks!