I am no longer receiving confirmation emails

  • Profile Image
    maxxraxx
    Asked on March 13, 2012 at 09:11 AM

    Hi,

     

    I am no longer receiving confirmation of submissions. they are registering on Jot Form but I am not receiveing the email confirmation. Why is this?

  • Profile Image
    mliz
    Answered on March 13, 2012 at 10:35 AM

    I noticed that on the eMail Notification settings the sender name is not set can you please change it to JotForm, this option is displayed at the bottom of the dropdown text.



    Also please check your Spam and Bulk folders it may have been filtered out by the anti spam software.

    Let us know if this solution helped. Thanks!