What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom sender email: Enable TLS encryption

    Asked by chrislaick on May 17, 2016 at 04:54 AM

    I don't expect to be requesting sensitive information through my forms, however I would like the email server to send emails with TLS encryption.

    In my Gmail client, it doesn't look very safe when there is a red unlocked padlock.


    I am using a custom sender email (e.g. noreply@domain.com) and have used the "Verified" setting in the advanced section of the form settings. I verified the email address using the verification code sent.

    How can I have emails sent with TLS?

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    JotForm Support

    Answered by Nik_C on May 17, 2016 at 09:21 AM

    All JotForm forms and submissions are secured by default. In this thread you can find more about SSL submissions.

    For email notifications, they are securely sent by our email servers. On the other hand, if you wish to send from your own email address or perhaps using your own SMTP servers, you can do that by following this guide:



    Be mindful, though, that if you enable 'Attach PDF' option or use Custom sender, the messages will be sent without TLS encryption in the transfer. Our backend team is working already on that feature to be added.

    Please let us know if you have any further questions.

    Thank you!