What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to use our own custom domains for forms

    Asked by Almunawwara on March 13, 2012 at 10:15 AM

    Excuse me, but I have no idea what you mean to say with this article.

    1. You wrote "http://customerForms.my-company-domain.com/form/1234567890"

    Does this mean that I need to add a subdomain named customerForms?

    then, add a subfolder called form and yet another subfolder with my form number?

    2. You wrote "Please add a CNAME record which points to custom.jotform2.com with your subdomain."

    Does that mean that the CNAME record should point to custom.jotform2.com/subdomain

    or subdomain.custom.jotform2.com?

    This is a re-post of a comment on

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    JotForm Support

    Answered by mliz on March 13, 2012 at 11:14 AM

    1. All you need to create is the subdomain in your hosting account. When you pull up a certain form using the custom domain that is when you append the subfolder form and the form id (e.g. 1234567890).

    The end result will be: myjotformsubdomain.mydomain.com/form/1234567890 which is what you pull up in the browser to view the form.

    2. The CNAME is custom.jotform2.com  so your subdomain should be pointing to this only.

    myjotformsubdomain.mydomain.com will point to cname custom.jotform2.com

    Let us know if you have further questions.

  • Profile Image

    Answered by Almunawwara on March 14, 2012 at 01:03 AM

    1. There must be a separate subdomain for each jotform?

    2.  Is is permissible to have other webpages in the subdomain?


    A.  Let's say that the accountholder would like a different subdomain for various issues or target audiences or products:




    B.  For each target audience/product which has its own subdomain, the accountholder would like several forms:

    subdomain01.domain.us:  myjotform0101

    subdomain01.domain.us:  myjotform0102

    subdomain02.domain.us:  myjotform0201

    subdomain02.domain.us: myjotform0202

    C. Following what you have said, this appears to require the accountholder to set up the domains according to the following pattern





    Am I correct?

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    JotForm Support

    Answered by mliz on March 14, 2012 at 01:48 AM

    1. It is not necessary to create a subdomain for every form. You can use the same subdomain for all forms created in your JotForm.

    For example  you have created the subdomain myjotformsubdomain.mydomain.com which points to jotform CNAME and you have created 2 forms in your JotForm account, your form URLs (in the JotForm website) are http://www.jotform.com/form/1234567890 and http://www.jotform.com/form/123123123, you can simply replace http://www.jotform.com/ with http://myjotformsubdomain.mydomain.com.

    You can access the forms within your account under the same url as follows:


    2. It is possible to setup several webpages using the same subdomain. With the example that you have given customer will just have to create the subdomains according to the product group.


    The forms created in JotForm can then be accessed using the corresponding url according to the product group. In this case if you wish not to use the form id (123456789)  in the url then you can enable custom url when getting the embed code. The custom form url would then look as this: